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Deposit payments are non-refundable after 72 hours. Balance payments are 100% refundable minus any costs incurred if cancellation is 14 days prior to the event. If money is being refunded to a credit card, a 3.5% service fee will be subtracted. Within the 14 days period before your scheduled event date, no refunds are issued. If your event is booked 14 days before the event date, you must give 7 days notice of cancellation for refund with the exclusion of any costs incurred within that time frame.